COVID-19 Notice!

Due to COVID-19, delivery will be delayed 5-10 working days. We are sorry for the inconvenience caused to you.

All verified orders will receive an initial email confirming the purchase, and a second email with tracking information.

Orders are evaluated by fraud detection services. If your order is deemed fraudulent / too risky to fulfill, payment will be voided and all funds will be released back to the original payment method.

Shipping Policy >>

We ship to US, UK, AUS, CA. 

Please not the Delivery time = Processing time + Shipping time.

Processing Time: For in stock-items, please expect an additions 1~3 business days in warehouse processing time for total delivery estimates. (while some items need 3-7 business days or longer). *For pre-order items, please refer to the estimated date provided on the product’s description page. You will receive an email notification once your order has been shipped.

Shipping Time: 

• USA:  5-8 business days.
• CA: 8-15 business days.
• UK: 3-5 business days.
• AUS: 5-10  business days.

Delivery Rates & Delivery Time:

• USA: Free standard shipping for orders over USD $69 (6~15 business days); Standard shipping flat rate charge of USD $5 (6~15 business days)
• CA: Free standard shipping for orders over CAD $96 (9~22 business days); Standard shipping flat rate charge of CAD $7 (9~22 business days)
• UK: Free standard shipping for orders over GBP £53 (4~12 business days); Standard shipping flat rate charge of GBP £3.86 (4~12 business days)
• AUS: Free standard shipping for orders over AUD $105 (6~17 business days); Standard shipping flat rate charge of AUD $7.6 (6~17 business days)

Note:

1. The shipping rates for many items are the total amount of the order.

2. Orders placed on Sat. or Sun. (and holidays) will be shipped the following week. Note that during peak seasons, shipments may experience slight delays.

3. Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, cusotms clearance procedures or other causes. These are approximate shipping times. We cannot guarantee an item will be delivered within these timeframes. For assistance with shipments that exceed the above timeframes, contact us and we will happy to assist. （support@prachic.com）

4. We don’t charge any taxes on any countries, but duties assessed by cosutoms are the responsibility of the customer. In most cases, it rarely occurs duties.

5. We may ship your order with separate packages, items which have inventory will be shipped first.

Shipping Status >>

You will receive an email informing you that the order has shipped. The email will include a tracking number. Information about any back ordered or cancelled items will be included in a separate email. You can also check the status of your order by logging into My Account. Click on “Order History” to review order status and to obtain a tracking number.

Delivery Delay >>

Recently, there will be some delay in delivery due to force majeure. Your understanding and patience are much appreciated. We will keep tracking the shipping status. If you have any other concerns, just let us know. If your order is urgent, please contact us directly support@prachic.com
If the order is delayed for more than 15 days, we will refund the freight to the customer.

How to query logistics information >>

For the order needs to query the logistics information, you can query through the following website: https://t.17track.net/en7

Cancellations and Changes to existing orders  >>

Cancellations and changes to the shipping address are not possible once an order has been placed. If a shipment is returned to us, we will not refund the original shipping costs.