1. How do I choose my size?

You can check the handy Sizes Guides and view our Size Chart on the product page for easy reference.

Note: One Size doesn’t mean fit all, it means only one size available.

2. How do I place an order?

Here is process to help you know our step of order for your inference:

Step 1: Vist our site: https://prachic.com and place the order.

Step 2: Choose the product and Add to Cart which need Size, Color, Quantity.

Step 3: You can check all products you choose in Cart and Check out.

Step 4: Add your contact info, shipping info. And apply the Coupon.

Step 5: Pay

3. Discount Threshold:

Use NEW10 to get 10% OFF on your 1st order.

Buy 2 save 20% OFF with code: SAVE20

Buy 4 save 30% OFF with code: SAVE30

Buy ≥6 save 50% OFF with code: SAVE50

4. How can I get the free shipping?

Prachic offers free shipping on orders over $69 (Before applying the coupon).

Pay With Paypal

When you choose to pay for an order via PayPal you will be redirected to the PayPal payment page, where you can log in with your PayPal username and password. If you do not have a PayPal account, or if you do not want to use your PayPal account, you may still pay via PayPal, by clicking on the “Pay with Debit or Credit Card” option on the PayPal payment page, and you will be redirected to a secure page where you can first enter your email address and then enter your credit card information to complete your payment safely via PayPal.

Sales & Tax

Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must finish customs checks/clearance first. It’s always buyer’s responsibilities to clear customs and pay the relevant custom duties.

In most countries, however, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.

The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.

If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can’t calculate this for you or you cannot pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

Please find out as much as you can about your import taxes in your own country before completing your order. If you find out information about the import tax situation in your country, and you believe there are ways to minimize the taxes you have to pay (or eliminate the taxes altogether), just tell us what you need by putting instructions (regarding labeling, packing, declarations, invoices, etc.) in the comments field during checkout. We are more than happy to follow your instructions.

COVID-19 Notice!

Due to COVID-19, delivery will be delayed 5-10 working days. We are sorry for the inconvenience caused to you.

All verified orders will receive an initial email confirming the purchase, and a second email with tracking information.

Orders are evaluated by fraud detection services. If your order is deemed fraudulent / too risky to fulfill, payment will be voided and all funds will be released back to the original payment method.

Shipping Policy >>

We ship to US, UK, AUS, CA. 

Please not the Delivery time = Processing time + Shipping time.

Processing Time: For in stock-items, please expect an additions 1~3 business days in warehouse processing time for total delivery estimates. (while some items need 3-7 business days or longer). *For pre-order items, please refer to the estimated date provided on the product’s description page. You will receive an email notification once your order has been shipped.

Shipping Time: 

• USA:  5-8 business days.
• CA: 8-15 business days.
• UK: 3-5 business days.
• AUS: 5-10  business days.

Delivery Rates & Delivery Time:

• USA: Free standard shipping for orders over USD $69 (6~15 business days); Standard shipping flat rate charge of USD $5 (6~15 business days)
• CA: Free standard shipping for orders over CAD $96 (9~22 business days); Standard shipping flat rate charge of CAD $7 (9~22 business days)
• UK: Free standard shipping for orders over GBP £53 (4~12 business days); Standard shipping flat rate charge of GBP £3.86 (4~12 business days)
• AUS: Free standard shipping for orders over AUD $105 (6~17 business days); Standard shipping flat rate charge of AUD $7.6 (6~17 business days)

Note:

1. The shipping rates for many items are the total amount of the order.

2. Orders placed on Sat. or Sun. (and holidays) will be shipped the following week. Note that during peak seasons, shipments may experience slight delays.

3. Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, cusotms clearance procedures or other causes. These are approximate shipping times. We cannot guarantee an item will be delivered within these timeframes. For assistance with shipments that exceed the above timeframes, contact us and we will happy to assist. （support@prachic.com）

4. We don’t charge any taxes on any countries, but duties assessed by cosutoms are the responsibility of the customer. In most cases, it rarely occurs duties.

5. We may ship your order with separate packages, items which have inventory will be shipped first.

Shipping Status >>

You will receive an email informing you that the order has shipped. The email will include a tracking number. Information about any back ordered or cancelled items will be included in a separate email. You can also check the status of your order by logging into My Account. Click on “Order History” to review order status and to obtain a tracking number.

Delivery Delay >>

Recently, there will be some delay in delivery due to force majeure. Your understanding and patience are much appreciated. We will keep tracking the shipping status. If you have any other concerns, just let us know. If your order is urgent, please contact us directly support@prachic.com
If the order is delayed for more than 15 days, we will refund the freight to the customer.

How to query logistics information >>

For the order needs to query the logistics information, you can query through the following website: https://t.17track.net/en7

Cancellations and Changes to existing orders  >>

Cancellations and changes to the shipping address are not possible once an order has been placed. If a shipment is returned to us, we will not refund the original shipping costs.

For Prachic, customers’ satisfaction is always our top priority, so we always keep listening to customers’ ideas and appeals. We hope you love what you’ve ordered! If you are not satisfied with the products you received, please contact us within 30 days from delivery date to request a return or refund. Before sending back the products, please contact our customer service first for return address.(support@prachic.com)

Return Requirements for return-eligible items

All Clothing Items: Items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker (if applicable) intact.

For items with quality or size issue. Please contact our customer service with some clear pictures to show the problem. Once confirmed, return address will be send to you immediately.

For below circumstances, customers could contact us for return or refund:

1) Received wrong or damaged item(s)

2) Items are not as described on product page

3) Received faulty item(s)

4) Missing item(s)

5) Poor material or workmanship

non-Returnable items

The following items cannot be returned or exchanged:

• Bodysuits, lingerie, underwear, jewelry, accessories and any other items for which return or exchange is noted as not being supported on the product page.
• Free gift cannot be returned or exchanged.
• Customized items cannot be returned or exchanged. In addition, order cancellation for customized items is not support.

Return Process

Please carefully follow our return process to minimize any delays: 

1. If your item is qualified to be returned, please contact with our customer sevice(support@prachic.com) for :

• Order number

• SKU number or product name

• Reason for return

2. Our customer service team will respond to your request within 48 hours.

3. Please return the item to the return address we provided and send us return proof in the form of the tracking number and a valid return receipt.

Refund Policy

Once we have received the returned item(s), we will check the items and email your within 48 hours. Your payment will be refunded in 3 working days after we contact you.

Return Adress

Please do not send your return to the sender’s address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address that our customer service provide to you. (Email: support@prachic.com)

Return Shipping Cost

We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.