For Prachic, customers’ satisfaction is always our top priority, so we always keep listening to customers’ ideas and appeals. We hope you love what you’ve ordered! If you are not satisfied with the products you received, please contact us within 30 days from delivery date to request a return or refund. Before sending back the products, please contact our customer service first for return address.(support@prachic.com)

Return Requirements for return-eligible items

All Clothing Items: Items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker (if applicable) intact.

For items with quality or size issue. Please contact our customer service with some clear pictures to show the problem. Once confirmed, return address will be send to you immediately.

For below circumstances, customers could contact us for return or refund:

1) Received wrong or damaged item(s)

2) Items are not as described on product page

3) Received faulty item(s)

4) Missing item(s)

5) Poor material or workmanship

non-Returnable items

The following items cannot be returned or exchanged:

• Bodysuits, lingerie, underwear, jewelry, accessories and any other items for which return or exchange is noted as not being supported on the product page.
• Free gift cannot be returned or exchanged.
• Customized items cannot be returned or exchanged. In addition, order cancellation for customized items is not support.

Return Process

Please carefully follow our return process to minimize any delays: 

1. If your item is qualified to be returned, please contact with our customer sevice(support@prachic.com) for :

• Order number

• SKU number or product name

• Reason for return

2. Our customer service team will respond to your request within 48 hours.

3. Please return the item to the return address we provided and send us return proof in the form of the tracking number and a valid return receipt.

Refund Policy

Once we have received the returned item(s), we will check the items and email your within 48 hours. Your payment will be refunded in 3 working days after we contact you.

Return Adress

Please do not send your return to the sender’s address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address that our customer service provide to you. (Email: support@prachic.com)

Return Shipping Cost

We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.