1. Can I cancel/make changes to the order I just placed?

It is only possible to make a change to your order if the order has not been processed. You must immediately contact our Customer Service Team (support@prachic.com) with your change/cancellation request details included, this will minimize the processing delay with your order due to the changes being made.

2.  I didn’t receive the order confirmation.

Please leave correct email address in your order. A confirmation email will be sent within 24 hours after payment is completed.

We recommend checking your Junk/Spam mail folder as well. : )

3. Can I change or modify my order?

Modifying shipping address:

Please immediately contact our Customer Service Team (support@prachic.com) for modifying shipping address within 12 hours.

Note: For already shipped orders, the shipping address CANNOT be changed.

Changing sizes:

For paid but unshipped orders, you may contact our Customer Service Team (support@prachic.com) for changing sizes within 12 hours.

For shipped orders, the size cannot be edited. We recommend that you apply for a return after you receive the order.